Returns, Terms & Conditions
No Hassle 30 Day Guarantee
MatchaMe Cosmetics LLC uses finest, highest quality, natural and organic ingredients in our skincare products. We do not recommend our products for clients with ultra sensitive skin however. We use nut butters, sulfur, wheat and essential oils that may cause skin irritations and allergic reactions. Please be aware of this fact when placing your order. We can not be responsible for allergies or reactions. Please fill out the form and let us know about your skin care needs before you order. Some of our products contain sulfur. We recommend that you always do a small patch skin test before using any of our products. Please stop using our product if redness or irritation occurs. Always consult with your doctor prior to using our products if you are pregnant or nursing. MatchaMe products do not require refrigeration however we recommend it for our water based serums and masks be kept in the refrigerator. This will prolong the shelf life and ensure freshness. We use a gentle preservative (Benzylalcohol-DHA) and never harsh parabens.
MATCHAME COSMETICS LLC IS NOT BE SUITABLE FOR PEOPLE WITH NUT ALLERGIES.
No Hassle Guarantee
Your absolute satisfaction is our goal here at MatchaMe but we understand that if any product has not met your expectations, please return it to us within 30 days of shipment - no questions asked, no hassles - just your money back, guaranteed.
Since transit times can vary, please allow 7-10 days for packages to get to us. Packages must be received within the 30 days from shipment date.
If you choose to return your products, please follow these instructions for proper procedure:
For fastest service, please contact our Customer Service Department by email at firstname.lastname@example.org
You must return bottles, used or unused, to receive your refund (minus shipping costs). Packages received past the 30 day guarantee period will not be refunded. You may return orders partially (ie. If you like a product, keep it, send what you don’t like and we will refund you only what you have returned).
Do not return products via UPS or other couriers as fees may be charged and unnecessary delays may result.
Our company is located in New York City and Las Vegas, NV.